Foma Entertainment - Delays in applications feedback – Incident details

All systems operational

Delays in applications feedback

Resolved
Operational
Started over 3 years agoLasted 10 days
Updates
  • Resolved
    Resolved

    We just resolved the issue! Now, we are moving on to another step. Thank you very much for bearing with us.

  • Update
    Update

    We are still waiting for feedback from BRELA for our customers who encountered this incidence. We hope the problem will be resolved today. We'll keep you posted. Thank you for being patient with us. 

  • Update
    Update

    Upon continuing to monitor the results for the incidence of delays in the applications of some of our customers, we have noticed that some company registration applications suffered from system errors that rarely occur, and if they do occur, they last for no more than 3 hours because the system automatically makes a backup of each after one day. However, this issue has been forwarded to BRELA's IT department to be addressed, and we hope it will be resolved within a short time. Thanks for your continuing trust.

  • Monitoring
    Monitoring

    Dear Clients,

    Thanks for your patience.  Regarding the application feedback delay, the good news is that we implemented a fix and are currently monitoring the result.

    We'll keep you updated upon finishing conducting our current result monitoring.

    Regards

  • Identified
    Identified

    We are continuing to work on a fix for this incident.

  • Investigating
    Investigating

    We have experienced the challenge of delays in some of our clients' applications for various registration activities eg: company registration or business name registration application.. We are continuing to work on this issue, and as soon as it is fixed, we will update.